As a Senior IT Support Specialist, you will:

• Lead and manage processes, projects while taking responsibility for continuous improvement processes
• Evaluate IT processes, programs, systems, and tools to increase efficiency, minimize costs, and improve customer satisfaction
• Be responsible for the provisioning of user accounts and services as well as the distribution/recovery of company devices
• Identify critical issues impacting operations and strategy from metrics including productivity insights, tools usage statistics, onboarding and off-boarding metrics related to people, tools, assets
• Serve as a liaison between staff and technology to resolve issues and achieve desired results
• Provide exceptional service to all end-users
• Create, maintain, and update documentation as it relates to system configurations, processes, and user records
• Take lead in emergencies – secure assets, minimize disruption, identify problems
• Collaborate on the overall long-term roadmap, helping identify issues and research solutions

You have:

• 5 years working experience in IT support
• Strong knowledge of Azure AD / Microsoft Intune and desktop support in both macOS and Windows environments
• Basic experience with Ubuntu Linux
• Experience with email: Exchange Online, MX records, spam prevention
• Working knowledge of physical office infrastructure (network cabling, switches, routers, firewalls, AP configuration, etc.)
• Strong interest in new technologies
• Ability to build and maintain productive relationships with vendors
• Excellent English written communication skills and able to make a polite and professional impression

You are:

• Willing to learn and others learn
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work.
• Passionate about delivering a quality customer experience
• Calm even during stressful situations

Bonus points if you have:

• Experience in both smaller and larger company environments
• Familiarity with AWS is a plus
• Experience with JIRA Service Desk
• Scripting abilities (e.g. PowerShell and/or Bash)
• Business fluency in German

You don't just get a new full-time IT job abroad, you are becoming a part of something bigger – the team of awesome techies where every single individual matters. We care about you and aim to make your move abroad as smooth as possible. Besides visa sponsorship, you can count on housing search assistance.

The company offers:

• Opportunity to take ownership and make an impact
• Flexible working hours via hybrid work setup (couple days in-office & a couple of days from home decided at team-level)
• Office in the heart of Munich
• Vibrant company culture with social clubs for every interest
• Learning opportunities

For additional details on this role contact - Daria Nikitina

daria_latayko
daria@relocateme.eu

Have a great day!